Frequently Asked Questions

Our Liverpool apartments are fully furnished. Each includes a TV (+ DVD player in some apartments), refrigerator, microwave oven, washing machine, cutlery, towels, linen and sofa bed.

The apartment blocks are alllocated in the heart of the city, Mount Pleasant Apartments are a five minute walk from the Lime St Station, while the Spectrum Apartments and the Lever Court Apartments are just minutes from Albert Dock.

Currently a 20% deposit is required in order to secure a booking. This will be charged when the booking is made.

The balance on the booking will be charged to your card 48 hours prior to arrival.

This rate is a discounted rate and applies only when payment is made in full, upon making a reservation. Unfortunately no refunds can be processed if the reservation is subsequently cancelled.

A deposit of £200 may be required at check-in. This will be fully refunded provided the apartment has been left without damage, and with all apartment accessories intact.

Please note: stayLiverpool.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).

A small booking charge may be applied at the time of booking. Internet access and phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.

Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of £25.00 will be applied.

stayLiverpool.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).

PLEASE NOTE: IN LINE WITH THE OVERWHELMING MAJORITY OF OUR CUSTOMERS' WISHES, ALL OF OUR APARTMENTS ARE STRICTLY NON-SMOKING. A £50 CHARGE PER NIGHT WILL APPLY IN THE EVENT THAT SMOKING OCCURS IN AN APARTMENT. THANK YOU FOR YOUR COOPERATION.

A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.

Each voucher is redeemable for a coffee + pastry in STUDIO2 at Parr Street located 2 mins walk from Lever Court and Spectrum Apartments and 5 mins walk from Mount Pleasant Apartments.

Check-in is at 14:30, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.

As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.

Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.

Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally, extra nights will be charged at the rates applicable at the time.

Yes, we offer parking facilities at our apartments at a cost of £12/day, subject to availability. Please reserve at time of booking.

Currently we give one set of keys for each apartment.

Two weeks prior to your arrival date, a reminder email will be sent to which gives you the opportunity to complete payment of your balance. Payment can be completed online.