Frequently Asked Questions
Are the apartments furnished?
Our Liverpool apartments are fully furnished. Each includes a TV (+ DVD player in some apartments), refrigerator, microwave oven, washing machine, cutlery, towels, linen and a sofa bed.
Are the apartments centrally located?
The apartment blocks are alllocated in the heart of the city, Spectrum Apartments and Lever Court Apartments are just minutes from Albert Dock.
What booking deposit is required?
Currently a 20% deposit is required in order to secure a booking. This will be charged when the booking is made.
The balance on the booking will be charged upon arrival.
What is the Prepay and Save rate?
This is a discounted rate only available when you book 30 days or more in advance and prepay in full. No amendments or refunds can be processed if the reservation is subsequently cancelled.
When is payment of the balance required?
Any outstanding balance will be charged upon arrival.
Is a security deposit required?
A security deposit of up to £250 may be required at check-in. This will be fully refunded provided the apartment has been left without damage, and with all apartment accessories intact.
Please note: stayLiverpool.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
Are there any other fees or charges?
Phone charges (where available) are charged by usage. All other normal charges (electricity/gas/water/heating etc.) are covered in the nightly charge. Excessive usage of electricity may result in an extra charge to the cardholder and/or guest(s). To avoid exceeding the electricity allowance, we request that guests turn off any appliances/lighting/heating when not in use.
Please ensure that apartments are left in good condition - all waste placed in waste bin, and all crockery, cutlery and utensils washed. Otherwise, an additional charge of £25 will be applied.
stayLiverpool.com reserves the right to charge the cardholder and/or guest(s) for any damage caused by the guest or any of the guest's party. A full inventory check of the apartment is carried out before the guest's arrival and after the guest has departed. Any damage to the apartment, or missing or damaged contents will be charged to cardholder and/or guest(s).
PLEASE NOTE: IN LINE WITH THE OVERWHELMING MAJORITY OF OUR CUSTOMERS' WISHES, ALL OF OUR APARTMENTS ARE STRICTLY NON-SMOKING. A £50 CHARGE PER NIGHT WILL APPLY IN THE EVENT THAT SMOKING OCCURS IN AN APARTMENT. THANK YOU FOR YOUR COOPERATION.
What is your cancellation policy?
Cancellation of a reservation will be effective only from the date of receipt.
Deposits paid are non-refundable. Prepay and Save rates are non-refundable.
Cancellations must be made by e-mail to firstname.lastname@example.org. Confirmation of cancellation will be sent to you. If you do not receive confirmation, then your cancellation may not have been received. Client and Booking Agent does not guarantee that emails sent to it are received. It is Client's responsibility to ensure receipt of their cancellation. Cancellations may be liable to the charges outlined below. Depending on the reasons for your cancellation, you may be able to reclaim these cancellation charges from your insurance company, if you have taken out travel insurance. We strongly recommend that all clients obtain appropriate travel and personal insurance cover.
- Cancellations must be received at least 48 hours prior to midday (Irish time) on the day of arrival, and received by email to email@example.com. No further charges will be made for cancellations received prior to this deadline, other than the loss of any deposit paid.
- If Client notifies of cancellation within 48 hours, or fails to arrive, the full amount will be charged and is non-refundable.
- Cancellations are not permitted on Prepay and save rates.
What is meant by self-catering apartment?
A self-catering apartment is not serviced daily, as in a hotel. Additionally, cooking, cleaning and washing are done by the guest. However, for stays of more than one week, the apartment will be serviced once weekly, and fresh towels supplied every fourth day. If additional cleaning is required, this can be arranged at an extra cost.
What is a Breakfast To Go voucher?
Each voucher is redeemable for a coffee + pastry in hanover street social at 36 Seel Street located 2 mins walk from Lever Court and Spectrum Apartments.
What time is check-in/check-out?
Check-in is at 14:30, and check out is at 11:00 am. Depending on the availability of the apartment, you may be able to check-in to your apartment earlier than this, though this cannot be guaranteed.
As we need to have access to the apartment to service it prior to the arrival of the next guest(s), we request that guests leave the apartment by 11:00 am on the day of departure.
Subject to availability, an afternoon/evening check-out may be arranged at an extra cost.
Can a booking be extended?
Subject to availability, a booking may be extended. However, we cannot guarantee the same nightly rate. Generally extra nights will be charged at the rates applicable at the time.
Is Car Parking available?
Yes, we offer onsite parking facilities in all apartment blocks at a cost of £12/day, subject to availability. Please reserve at time of booking.
Can we leave our luggage somewhere?
Yes, you can leave your luggage in our secure lockers for £3/locker in each of our apartment blocks. You can fit two cabin sized cases in each locker.
How many sets of keys can we have?
Currently we give one set of keys for each apartment.